A: All orders go to production once your order has been paid. Depending on the items that you purchased, the estimated ship date will differ. Please discuss with your team stylist on product timelines and turnaround times.

A: Typically no. Once an order has been submitted and paid, changes or cancellations cannot happen. Please call our office immediately at 708.496.8004 if something urgent has come up that requires a change or cancellation.

A: You cannot add to an order once the order has been submitted and paid. We will invoice you separately and the order will go through production with its own Estimated Ship Date. We try to catch reorders up with other orders that are in production for the same team, we just cannot guarantee that we will be able to do so with every order.

A: Yes. GlitterStarz will happily adjust length where it’s possible, however, there is sometimes an added cost. GlitterStarz is not responsible for requesting if custom length is required- that is at the discretion of the individual submitting sizes.

A: Per our policy, you have 7 days upon date of delivery to submit any concerns. For this reason, we strongly suggest that you have your team try on their garments upon receiving them.

A: Yes! GlitterStarz provides FREE rhinestone repair kits for the FIRST YEAR after purchasing custom apparel or uniforms. After that, please contact your team stylist or speak with our Customer Care Advocate.

A: Please be sure to reach out to your team stylist with any and all measurement concerns and they’ll happily clarify where each measurement should be taken. Please also refer to our sizing charts.