A: All orders go to production once your order has been paid. Depending on the items that you purchased, the estimated ship date will differ. Please discuss with your team stylist on product timelines and turnaround times.
A: Typically no. Once an order has been submitted and paid, changes or cancellations cannot happen. Please call our office immediately at 708.496.8004 if something urgent has come up that requires a change or cancellation.
A: You cannot add to an order once the order has been submitted and paid. We will invoice you separately and the order will go through production with its own Estimated Ship Date. We try to catch reorders up with other orders that are in production for the same team, we just cannot guarantee that we will be able to do so with every order.
A: Yes. GlitterStarz will happily adjust length where it’s possible, however, there is sometimes an added cost. GlitterStarz is not responsible for requesting if custom length is required- that is at the discretion of the individual submitting sizes.
A: Yes! GlitterStarz provides FREE rhinestone repair kits for the FIRST YEAR after purchasing custom apparel or uniforms. After that, please contact your team stylist or speak with our Customer Care Advocate.
If your webstore is closed, and you still would like to order additional items, please contact your team stylist. If we have more rhinestone patterns on hand for your program we can quickly fulfill additional orders. If custom rhinestone patterns are required the minimum order is 10 units and there could be a 14 day delay.
We would prefer a vectorized file, which will in turn make the artwork process faster, but we can accept any image files... JPG, GIF, etc.... We have even received "hand drawings" before.... We do not recommend it, but we can really work our magic with anything!
Pretty simple.... BLING IT ON SPIRIT SHOPS are online fundraiser webstores.... We do all the work, with little involvement from the gym - including taking calls from parents and collecting the money for you, online. For wholesale orders we ship the bulk to the gym and it's then the program's responsibility to set the price and sell the items directly to your customers. With wholesale, we will give you ROCK BOTTOM prices, yet all we will do is produce.... you the coordinator or the gym, will need to collect money for all orders, pass out, handle sizing questions.