If you do not understand something about the ordering process or aren't sure what sizes to choose, please contact your team stylist. We cannot accept returns on custom manufactured products that were ordered in an incorrect size.
GlitterStarz cannot be responsible for incorrect measuring of an athlete or sizes submitted incorrectly by the person placing the order. Please refer to our How To Measure page and review proper measuring of each athlete.
When your invoice is provided, you will also be required to sign off on your final sizes. Upon receiving that form back with invoice payment, all orders move into production and no size changes will be allowed.
We cannot accept returns on items that are damaged by improper care or use. example: damage from improper washing or slits or snags in fabric from nails, staples, etc.
*** For unforeseen incidents and unfortunate mistakes, upon sending in photos of the damaged items, GlitterStarz will cover 15% of the cost for new items as a courtesy.